Last updated: 9 November 2026
ayanajewelry.in is operated by RK AYANA JEWELLERS LLP, GSTIN 36ABEFR3592H1ZX. These terms describe use of our catalogue website and the information it provides. They do not replace terms agreed for a particular purchase or rights available under applicable law.
The website lets you browse jewellery, view indicative prices, save pieces on your device and contact our team. It does not provide customer accounts, checkout or online payment processing.
A visit request sent through WhatsApp is not a confirmed booking until our team replies to confirm it. Find a match helps you send an enquiry or photo to our team; it is not an automated guarantee that a matching piece exists. Sending an enquiry does not reserve stock or form an accepted purchase order by itself.
Website prices and rate displays are indicative. They may use the latest available reading rather than the rate at the moment you visit or buy. Metal rates, weight, making charges, wastage, stone values and taxes can affect the total.
We confirm the final price, including applicable charges and taxes, before you agree to buy. Indicative prices or offers may change before an order is accepted. This does not give us the right to change an already agreed purchase price unilaterally or override applicable consumer rights.
You can buy in-store or arrange an order through WhatsApp or phone. Orders for delivery must be prepaid; cash on delivery is not available. We accept all payment methods except cash, and full payment is required before your order is shipped. Shipping within India is free, with delivery in 5–7 working days from receipt of payment. Working days exclude Sundays and public holidays. Our team confirms the total price and order details before payment. You can cancel an order at any time before it is shipped and receive a full refund, paid within 5 working days of cancellation. Once an order has been shipped, it cannot be cancelled; this does not affect your statutory remedies for defective or damaged goods.
We aim to describe pieces accurately. Website weights and dimensions may be approximate; confirm the actual details before purchase. Colours and appearance can vary with photography, lighting and your display. These qualifications do not excuse supplying goods that differ materially from their agreed description.
Availability can change, and a displayed piece may already have been sold. Please confirm availability with our team before travelling or committing to a purchase.
Refer to the individual product description and purchase documents for its metal purity, hallmark and any stone or laboratory certification. Ask us to explain the documentation for the particular piece before you buy. A reference to certification for one piece does not imply that every piece carries the same certification.
Our Exchange, buyback and returns policy explains the applicable arrangements. Our Purchase, collection and delivery policy explains how purchases and any delivery are handled. Read these policies and the terms provided for your particular purchase before agreeing to buy.
Our Privacy policy explains how we handle information associated with browsing, enquiries and purchases.
Links and sharing actions may open services such as WhatsApp or Google Maps. Those services are operated by their respective providers and have their own terms and privacy policies. This does not remove our responsibilities for information we receive or for services we provide.
Website text, photographs, graphics and branding may be protected by intellectual property rights belonging to us or their respective owners. Do not reproduce protected material commercially without the relevant permission, except where the law permits it.
Do not attempt to disrupt the website, bypass security controls or obtain unauthorised access to systems or information.
Contact hello@ayanajewelry.in or call/WhatsApp +91 89770 08051. You can also contact us at our registered office, G6, Empire Square Building, Road No. 36, next to Kathiawar, near Metro Pillar C-1613, Jubilee Hills, Hyderabad, Telangana 500033.
Grievance Officer: Priya
We acknowledge complaints within 48 hours of receipt, including weekends and public holidays, and resolve them within one month of receipt. We acknowledge each complaint by email if you have given us an email address, or otherwise by WhatsApp.
Nothing in these terms excludes or limits a right, remedy or responsibility that cannot lawfully be excluded or limited. In particular, indicative pricing and product-image explanations do not remove consumer rights concerning misleading descriptions, defective goods or an agreed purchase.
These terms are governed by Indian law. Nothing here prevents you from approaching a consumer commission, regulator, court or other authority with jurisdiction under applicable law.
We may update these website terms and show the revision date above. An update does not retrospectively reduce rights arising from a purchase already agreed. Where a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.