Last updated: 9 November 2026
This policy applies to purchases from RK AYANA JEWELLERS LLP, GSTIN 36ABEFR3592H1ZX. The website itself does not process checkout or payments. Purchases arranged in a store or through another agreed channel remain subject to applicable consumer rights.
Within seven calendar days of delivery or in-store collection, you may return an eligible piece for an exchange or store credit equal to its full original invoice amount, including the original making charges and taxes. You do not need to give a reason for changing your mind. This offer provides exchange value or store credit, not a refund payout. Store credit must be used within 2 years of the date it is issued.
The piece must be returned in its original condition. Worn, damaged, resized and customised pieces are excluded from this seven-day change-of-mind exchange offer. These exclusions do not limit statutory remedies for defective, incorrect or misdescribed goods.
We pay the shipping cost for returns and exchanges. Contact us and we will explain how to send the piece.
After the seven-day period, gold is exchanged on a gold-to-gold basis using the gold price on the day of exchange. Diamonds receive an exchange value of 95% of their assessed value at the diamond prices on the day of exchange. The diamond allowance is not 95% of the original total jewellery invoice.
Making charges from the original purchase are not returned for exchanges after the seven-day period.
This making-charge exclusion does not apply to the full-invoice exchange or store-credit offer within the first seven days.
Before completing an exchange, we explain the valuation and the price of the replacement piece. Any applicable new making charges and taxes must be included in that explanation. This policy does not reduce a guarantee or entitlement already given with your original purchase.
For Ayana jewellery, buyback is valued using the applicable prices on the day you sell the piece back to us:
These percentages apply to the respective gold and diamond values, not to the original total invoice. Making charges are not returned through buyback. The valuation is explained before you agree to proceed.
Buyback payments are made only to the customer's own bank account by electronic bank transfer, using NEFT, RTGS or another suitable bank-transfer method. No physical cash is paid. Buyback payments are made within 2 working days of the buyback being completed. Working days exclude Sundays and public holidays.
We do not provide a refund of the purchase price simply because you change your mind. You may use the exchange or buyback arrangements described above. Buyback is a separate transaction at the stated valuation, not a refund of your original purchase. This restriction does not apply where a refund is required by applicable law.
If you believe a piece is defective, incorrect or not as described, contact us promptly with your purchase details and a description of the problem. Photos may help us assess the issue. We will explain how to return or present the piece for assessment and provide the remedy required by applicable law, including a refund where you are entitled to one. Repair or replacement may be arranged where appropriate and agreed with you.
If a piece arrived defective or damaged, or a refund is required by applicable law, we will replace the piece or return the amount to you within 5 working days of receiving the piece or confirming the problem. We pay the shipping cost for returning the piece.
A restriction on change-of-mind returns does not remove your rights concerning defective or misdescribed goods. A statutory remedy is not treated as a voluntary buyback with ordinary buyback deductions.
Email hello@ayanajewelry.in, call or WhatsApp +91 89770 08051, or visit either store. Please provide your invoice or other available purchase details so we can identify the transaction.
Grievance Officer: Priya
Postal address: G6, Empire Square Building, Road No. 36, next to Kathiawar, near Metro Pillar C-1613, Jubilee Hills, Hyderabad, Telangana 500033.
We acknowledge complaints within 48 hours of receipt, including weekends and public holidays, and resolve them within one month of receipt. We acknowledge each complaint by email if you have given us an email address, or otherwise by WhatsApp.
These terms do not exclude or restrict rights or remedies available under applicable consumer law.